PRIVACY POLICY

Below we indicate the details regarding the different processing of personal data that we carry out in ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES)

6.1. Treatment of personal data of Users

Basic Information on Data Protection 

At ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES), we work to offer you the best possible experience through our products and services. In some cases, it is necessary to gather information to achieve this. We care about your privacy and we believe that we must be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “RGPD”) and the LOPG GDD 3/2018 law relating to the protection of individuals with regard to the processing of personal data and the free circulation of these data, and the LAW 34/2002, of July 11, on Services of the Information Society and electronic commerce (hereinafter, “ LSSI ”), ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) informs the user that, as data controller, they will incorporate the personal data provided by users to the organization's automated treatment systems.

Our commitment begins by explaining the following to you:

• Your data is collected so that the user experience improves, according to your interests and needs.
• We are transparent about the data we collect about you and why we do it.

Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information, we will always do so in compliance with the regulations, and when necessary, we will request your consent.

• We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.
• Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you wish to obtain more information about the treatment of your data, consult the different sections of the privacy policy that are found below:

6.1.1. Additional information on data protection

Who is responsible for the processing of your data?

Identity: ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES)  – VAT n: ES F71401814.

Postal address: CALLE SANCHO EL MAYOR, 5-1º IZDA 31002 PAMPLONA NAVARRA (SPAIN)

Telephone:+34 948 22 88 77

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

What personal data do we collect?

The personal data that the user can provide:

• Name, address and date of birth.
• Telephone number and email address.
• Location.
• Information regarding payments and returns.
• IP address, date and time you have accessed our services, internet browser you use and data about the device's operating system.
• Any other information or data that you decide to share with us.

In some cases, the completion of the registration form is mandatory to access and enjoy certain services offered on the web; likewise, not providing the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or participate in any of the promotions in which personal data is requested.

For what purpose do we process your personal data?

At ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES), we process the information provided by interested persons in order to provide the requested services and respond to their contact requests through our forms on the website https://www.cies2.com/, develop and manage contests, sweepstakes or other promotional activities that may be organized, as well as the sending of commercial communications, including by email, about our products and services.

In some cases it will be necessary to provide information to the Authorities or third companies for auditing purposes, as well as to handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations. We inform that the personal data obtained as a result of your registration as a user will form part of the Register of Treatment Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

How long will we keep your data?

The data will be kept as long as you do not request its deletion.

What is the legitimacy for the processing of your data?

We indicate the legal basis for the treatment of your data:

• Execution of a contract: Provision of the requested services.
• Consent of the interested party: Sending commercial communications and informative newsletter.
• Legitimate interest for the treatment of data of our clients in direct marketing actions and express consent of the interested party for everything related to automatic evaluations and profiling.
• Compliance with legal obligations to prevent fraud, communication with public authorities and third-party claims.

To which recipients will your data be communicated?

In some cases, only when necessary, ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) will provide user data to third parties. However, the data will never be sold to third parties. Third-party service providers (for example, payment providers or delivery companies) with whom ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) works may use the data to provide the corresponding services, however they will not use said information for their own purposes or for transfer to third parties.

ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) seeks to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have adequate measures in place to protect personal data. Said third parties have the obligation to guarantee that the information is treated in accordance with the data privacy regulations

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary to comply with said legal obligations will be disclosed.

Data transfers to third countries?

No data transfers to third countries are foreseen.

Where is your data stored?

In general, the data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they offer a level of protection to the client, either because they have Binding Corporate Rules (BCR) or because they have adhered to the "Privacy Shield".

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation on whether at ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) we are treating personal data that concerns them, or not.

Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

By virtue of what the RGPD establishes, you can request:

• Right of access: you can request information on the personal data that we have about you.
• Right of rectification: you can communicate any change in your personal data.
• Right to erasure and to be forgotten: you can request the elimination prior to blocking of personal data.
• Right of limitation to treatment: implies the restriction of the processing of personal data.
• Right of opposition: you can withdraw your consent to the processing of the data, opposing their further processing.
• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used and machine-readable format for transmission to another person in charge.
• Right not to be the subject of individualized decisions: you can request that decisions are not made that are based solely on automated processing, including the preparation of profiles, that produces legal effects or significantly affects the interested party.

In some cases, the request may be rejected if you request that data necessary for compliance with legal obligations be deleted.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. Likewise, in the legally established cases, you will have the right to the portability of your personal data.

In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You can materially exercise your rights in the following way: by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or in our offices located in CALLE SANCHO EL MAYOR, 5-1º IZDA 31002 PAMPLONA NAVARRA SPAIN. If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you may file a claim with the competent Data Protection Control Authority through from its website: www.aepd.es

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) of any responsibility in this regard. Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) reserves the right to analyze the contracted services that have been held with users, in the event that the data provided is false, incomplete, inaccurate or out of date.

ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) does not respond to the veracity of the information that is not of its own elaboration and for which another source is indicated, therefore it does not assume any responsibility for hypothetical damages that could arise from the use of said information.

ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) reserves the right to update, modify or delete the information contained in its web pages, and may even limit or deny access to said information. ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) is exonerated from responsibility for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided by ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) as long as it comes from other sources.

Likewise, the user certifies that he is over 14 years old and that he has the necessary legal capacity to provide consent regarding the processing of his personal data.

How do we treat the personal data of minors?

In principle, our services are not specifically aimed at minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of LO3 / 2018, of December 5 (LOPDGDD), ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the Identity Card or another form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, except in those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) has adopted the security levels of protection of the Personal Data legally required, and tries to install those other means and additional technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the Personal Data provided to ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES)

ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) is not responsible for hypothetical damages or losses that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by reasons beyond the control of ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES); of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through unlawful meddling outside the control of ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES). However, the user must be aware that Internet security measures are not impregnable.

Links to other websites

On the website https://www.cies2.com/ there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) detached from any type of responsibility regarding its privacy policy.

How do we use cookies?

The website and RRSS of ANALISIS DE MERCADO Y OPINIÓN, SOCIEDAD MICROCOOPERATIVA (CIES) use cookies, in order to optimize and personalize your browsing through it. Cookies are physical files of information that are housed in the user's own terminal, the information collected through cookies serves to facilitate the user's navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with their creators, but in no case will the information obtained by them be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on their hard drive, they have the ability to configure the browser in such a way as to prevent the installation of these files. For more information see our Cookies Policy https://www.cies2.com/.

Can the privacy policy be modified?

This privacy policy can be modified. We recommend that you review the privacy policy on a regular basis.